002: What is ADS and what kind of help does ADS provide?
ADS (originally "Academic Department Support") is a group within Computing, Communications, and Information Services (CCIT) that provides computer support for non-lab computers across the Mines campus. Since merging with Administrative Department Support in 2010, ADS now provides both academic and administrative department computer support. So one might now think of ADS as "All Department Support."
See the current Customer Service Level Understanding (http://ccit.mines.edu/UserFiles/File/ccit/Customer_Service_Level_Understanding.pdf PDF version Text only version PDF version Text only version
Text only version) for details regarding the scope of these services. An abridged question-and-answer summary (http://ccit.mines.edu/UserFiles/File/ccit/CWS/ads-faq-latest.pdf
Text only version) of the ADS SLU is also available.
To request ADS help with a technology issue, please submit a Mines Help Center "Helpdesk" request (http://helpdesk.mines.edu).
In general, ADS will handle most problems related to desktop computers, laptops, and printers campuswide. However, certain other services and resources -- lab computers, networking, and so on -- are maintained by other CCIT units. In all cases, support requests may be made through Mines Help Center.