Some questions can be answered over the phone. Or
it may be that a computer has completely failed and
a user is unable to enter a Mines Help Center request
directly. In these cases our tech-support hotline is
available. The direct number is 303.384.2345, or
simply dial x2345 from any campus phone.
We are not able to provide hardware support, but
we’re happy to help diagnose hardware issues and
recommend a course of action. In the case of a failed
hard drive, we may be able to recover some data.
Service is available on a first-come,
first-served basis.




Hours of availability: The Technology Support
The CCIT Technology Support Center (TSC) is
Center is available during regularly scheduled and
located in the Center for Technology and Learning
posted hours. Typical hours are:
Media (CTLM) Computer Commons, 1650 Arapahoe
Street. Here we provide in-person support to
Mon-Thu 7 a.m. to 11:45 p.m.
students, faculty, and staff for common computing
Fri
7 a.m. to 5:45 p.m.
issues that can be resolved in a
Sat
9 a.m. to 5:45 p.m.
reasonable amount of time. Student
Sun
9 a.m. to 11:45 p.m.
consultants are the primary provider

of support. Complex support issues

presented by faculty and staff may
be rescheduled for an office visit.



How to request this assistance

Call us (303.384.2345) or visit the Computer

Commons (CT 156) during open hours. We will show
you how to sign in by opening a Mines Help Center
(“Helpdesk”) request at helpdesk.mines.edu. If you

already have a request open with us, we’ll simply
look it up. If you need assistance with an issue on

personally owned equipment, then

we will ask you to sign a damage

waiver. Availability of this service
depends on the availability of

student consultants.


Type of assistance available

We can assist with software installation, virus
removal, network connectivity, and password and
account issues, among others. Our goal in providing
support is to empower you to support yourself. For
issues such as software installation,
we will work alongside you to help
you help yourself, so you need to be
present.

rev 2/23/17