Student Complaint
Responsible Administrative Unit:
Process
Student Life


Policy Contact:
Issued: August 1, 2012
Dean of Students

dmorgan@mines.edu
Revised: August 18, 2016



1.0
PURPOSE

Students are consumers of services offered as part of their academic and co-curricular
experience at the Colorado School of Mines (Mines). Thus, Mines provides various avenues
for Students and others in the community to discuss issues or concerns, or ask questions.


2.0
STUDENT COMPLAINT PROCESS
If a student needs to make a complaint, specific or general, about their experience at Mines,
he or she should contact the Office of the Dean of Students at 303-273-3231 or come to the
office in the Ben Parker Student Center, Second Floor. Please see the resources section for
specific policy and procedures at Mines.

If the issue is related to discrimination, sexual harassment, or sexual violence, there are
specific procedures that will be followed. If a student is interested in making a complaint or
concern under these areas, the student may initially consult with the Dean of Student Office
or with the Title IX and Equity Compliance Office.

All complaints, as wel as the interests of all involved parties, will be considered with fairness,
impartiality, and promptness while a complaint is being researched and/or investigated by
Mines.


3.0
RESOURCES
This process may also be found in the undergraduate and graduate bulletins online at
http://inside.mines.edu/Bulletins.

Other Mines’ policy, procedures, and resources include, but are not limited to, the following:
 Student Code of Conduct and other Policies @ http://inside.mines.edu/POGO-Student
 Policy Prohibiting Gender-Based Discrimination, Sexual Harassment and Sexual
Violence
 Unlawful Discrimination Policy
 SpeakUP@Mines: http://speakup.mines.edu/ (for anonymous reporting).

For more information on Mines’ policy, please contact the Compliance & Policy Office at 303-
384-2236 or email compliance@mines.edu.


4.0
REVIEW CYCLE AND HISTORY
The process wil be reviewed annually by the Dean of Students.
This process was adopted in August 2012.
Updated August 2016 (contacts & titles updated; resources, review cycle, & history added).