Academic & Administrative Department Support

Department Support is a group, previously known as Extended Support, within the Computing, Communications, and Information Technologies department (CCIT). Department Support provides computing support services to many academic and administrative departments. The scope of DS includes support and services for desktop and workstation computers, teaching labs, department file, print and application servers, and some services. Support for enterprise-wide services such as network, email, World Wide Web, Blackboard, and other network based applications is provided by other groups within CCIT.

For a full declaration of how these services are intended to work within the institutional framework, please see our document Customer_Service_Level_Understanding . For a simplified desciption of ADS services, see our ADS Frequently Asked Questions document.

How to Request Support
The best way is to fill out a Mines Help Center service request form. On campus you can enter just "helpdesk" into your browser to get to the same place. Please fill out this form completely; the quality of the information you provide will enhance our ability to meet your needs. For guidelines on the information to include, please see our Customer Template documentation .

In order to best serve all of our users, we must ask you to please use this systems and not ask for ad hoc help when you see a support person in the building. We are trying to give everyone their fair share of attention by organizing our work appropriately, and it is just not fair to have someone cut in line. We will make every effort to prioritize work appropriately.

Who is Eligible for Support?
Support is currently provided to the following departments:

Administrative departments
Athletics
Chemical and Biological Engineering
Chemistry and Geochemistry
Economics and Business
Engineering
Environmental Science and Engineering
Geology and Geological Engineering
Geophysics
Liberal Arts and International Studies
Library
Mathematical and Computer Sciences
Metallurgical and Materials Engineering
Mining Engineering
Physics

Support is also provided to many programs that may not fall under a specific department, such as the McBride Honors Program, the Minority Engineering Program, and others.

Support is available for faculty, staff, and students insofar as they are using department provided resources such as teaching labs and desktop workstations. Privately owned computer equipment is supported by student consultants in the CTLM Computer Commons (CT156).

Outages & Announcements

Need Computing Help?
Contact us through the Mines Help Center Helpdesk. For computer emergencies involving classes currently in session, dial extension x2345 for fastest service.

Contact CCIT
CCIT facilities are primarily housed in the east end of the CTLM building (Center for Technology and Learning Media):

Campus Computing, Communications and Information Technologies:
1650 Arapahoe St.
Golden, Co. 80401
http://ccit.mines.edu/

Computing Commons Front Desk:
(303) 273-3431
Office: (303) 273-3430
Fax: (303) 273-3475

Business Mailing Address:
Colorado School of Mines
1500 Illinois Street
Golden, Colorado 80401

About Campus Computing

If you have question or concerns about the content on this page, please submit a request to the Mines Help Center.